Voelpel’s column today tells the story of a city looking for someone to tell its story. Tacoma’s Community and Economic Development department will hear proposals from four firms later this month that hope to tell Tacoma’s story to a wider audience. Two of the firms are local. Two, not so local. Who are they?
JayRay
BCRA
The Fearey Group
Rockey Hill & Knowlton
Can genuine storytelling come from city-backed storytellers? And if the goal is to increase the amount of private investment in Tacoma, is storytelling what we need right now? Or is there money already here simply waiting for a more coherent plan and direction? It may work to begin crafting the tales now. Or… We’ll see.
Link to The News Tribune
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I would recommend that the City remove the wiredcityusa.com website, or at least UPDATE IT! Wiredcityusa is the City of Tacoma’s economic development website. Imagine what kind of image Tacoma projects if nearly everything on that website talks about things happening in 2002. According to the website, the Rainier Pacific building is “proposed” and the Museum of Glass just barely opened. Tacoma appears to be outdated and out of touch with what is going on today.
I don’t think the City needs to hire anyone to craft a new slogan just to encourage more private investment. The real key is to follow the lead of other cities and develop functional comprehensive plan goals and policies, and back them up with development regulations that encourage, not discourage, building.
Even if the city wanted to create a new slogan, it doesn’t need to spend half a million dollars for a consultant to state the obvious: UWT, history, cost of living, views, etc.
Ditto, I’m amazed at how outdated all the information is on all the city websites…..really makes us the most wired city huh…...lol…..
Let’s not forget about the city needs to also have the willingness and the system in place to make this happen…...but we all know that the city loves to drag it’s feet and make it nearly impossible for outside developers or private equity to come to Tacoma…this will need to change….
2 | Posted by rich | Jul 15, 09:34 AM
Sunday’s business column by Dan Voelpel stated “this spring, the City of Tacoma made a public plea for expert help with an ambitious goal – investigate a new surge of local and national media coverage that persuades developers, business owners and commercial real estate investors to pour private capital investments into Tacoma.” He said that this month four companies will compete to represent Tacoma’s next best idea but cautioned that its success rests on who is selected to do the job and making certain that they have a good “sales” team to execute it.
The column also cited Tacoma’s last media blitz – “America’s No. 1 Wired City” told by journalists from coast to coast “more than 200 times” lamenting that today Tacoma “finds itself obsolete technologically, irrelevant to journalists and relegated to a past chapter in the Tacoma saga.” And, on the heels of the “Wired City” blitz came the hype of Tacoma as the new art mecca of the west coast when the new glass and art museums opened a couple of years ago.
While I appreciate Voelpel’s call for the next round of downtown investment, he and Ryan Petty, the director of the city’s Community and Economic Development Department, fail to see that proposing an investment strategy based on public relations’ emphasis of image over substance is an economic house of cards.
Glaring urban planning and security issues continue to hold back downtown investment, and stalled projects such as the Winthrop Hotel and Old City Hall kill investment momentum. Tacoma must establish basic, sound urban planning policy by creating a coherent downtown parking program, removing oppressive parking requirements for developers, providing adequate and proactive policing of the downtown area, and balancing the needs and placement of social services that serve high-risk populations with those of residents and businesses.
3 | Posted by Laura H. | Jul 15, 09:57 AM
I just moved to Tacoma (by choice!) and have followed several similar threads related to urban planning – and lack thereof – and am growing increasingly excited by the possibilities and frustrated by current limitations. It seems that I read about several of the same frustrations in regards to the city and am wondering how we can mobilize ourselves to call for action or change? If such avenues already exist I’d love to be pointed in a good direction so I can contribute towards some positive change in this city I now proudly call home.
4 | Posted by lotac | Jul 15, 10:33 AM
I agree with everyone, lets fix what’s broke first and maybe find a way to make things affordable for the masses. I never liked the wired city thing, as I thought it was easy to referance it to being wired on caffine or meth.I think more thought needs to go into the proposal and save the big bucks for maybe a more effective approach.
BCRA? ewww…
I am suprised AHBL isn’t on that list. The city wastes thousands of dollars contracting to AHBL as well….
6 | Posted by snoopy | Jul 15, 10:56 AM
Isn’t the first thing to do with solving a problem is admit you have one. The leaders of this town refuse to change their ways and to facilitate the developement of the town. Until they admit they have a problem and decide to change the exsisting problems all of the “expert opinions” just cost more money…..and don’t get me started on the Winthrop and city hall lack of movement…..
7 | Posted by rich | Jul 15, 11:48 AM
“Branding” of a city has a place. However, people are going to know Tacoma first and foremost by how the city physically looks.
What might be of use is for the city to have some people from out of the city simply walk up and down Pacific, Commerce, Broadway and Tacoma Avenue and report what they see.
How clean are the streets? How many broken windows are they? How much graffiti is there? How many empty fenced off holes are there in the ground? How enjoyable is each place? How comfortable and safe did they feel where they at each of the light rail stops?
This is what people see and experience when they get to Tacoma after reading a piece of promotional material.
Also, I am not sure that making the “...crown[ing] Pierce County the nation’s methamphetamine capital” as discussed in the TNT today particulary helps Tacoma’s “brand.” It forever labels Tacoma and Pierce County as “drugville.”
Did Tacoma’s branding and market experts recommend or approve that Pierce County be crowned the “nation’s methamphetamine capital”? If this actually occurs, I think the damage to Tacoma “brand” will outweigh any attempt to storytell our way out of it.
8 | Posted by Erik B. | Jul 15, 12:17 PM
Nothing sells a city better than its neighborhoods. And the best stories are those that come from the community.
Along with promoting Tacoma to outsiders, I would like to see Tacoma promoted to Tacomans in the form of greater investment in neighborhoods and community programs. It was a start to add “Community” to the title of one of its departments, but the city now needs to create a stand-alone department dedicated to supporting neighborhood visions.
Tacoma also needs to give neighborhood councils more real political power as opposed to just playing an advisory role. For some reason, politicians fear empowering neighborhoods for fear of giving up control. However, I believe that if citizens were more empowered, we would see higher participation in local government and greater ownership shown in caring for our neighborhoods and neighbors.
9 | Posted by morgan | Jul 15, 03:38 PM
I just hope that telling Tacoma’s story is about what we have, this time, rather than some image of a future-super-techno Tacoma someone hopes we could be.
What we have is a physically stunning (aside from the occasional empty hole downtown), affordable (in comparison to other Northwest cities), family friendly, diverse, fiercely egalitarian, uncrowded, creative blue collar community. For the most part, if you want to make something happen here you can. (so long as it doesn’t require 1.5 parking spaces per 1,000 sq ft.)
Jen. If you look at the parking table in TMC 13.06A you will see a foot note that allows you to reduce your parking by 50% if your property is located EAST of market street.
11 | Posted by snoopy | Jul 15, 06:39 PM
Always and forever, tacoma will be the city of density.
12 | Posted by RR Anderson | Jul 15, 09:11 PM
RR Anderson:
You are the King of spectacular, transplanted nerds with home grown soul (along with Ms. Darcy, of course) – truly one of the few things that keep me hanging on in Tacoma for at least one more day.
13 | Posted by Laura H. | Jul 15, 09:38 PM
shucks Laura, i’m just a guy (except for Ms. Darcy, who is in fact a girl). The magic is in the bees knees.
You don’t need an “experts” to tell you that.
14 | Posted by RR Anderson | Jul 15, 11:33 PM
Here’s a good quote from the story. One that everyone has their own opinion on.
To sell anything, you need to know what differentiates your product from the competition. I would want to hear what each competitor thinks differentiates Tacoma from Bellevue; Provo, Utah; or Boise, Idaho. In marketing terms, what’s Tacoma’s “unique selling proposition” today?
Tacoma has a story that needs to be told? And by public relations firms? Wow!
How about just telling the truth?
Hey. The Tribune’s still workin’ that Meth center story. Now here’s how to add some real flash…The Trib graphic artist should make a basic line drawing map of Tacoma, and pinpoint with red dots every known resident with a criminal background (you know, the folks that the Trib often publishes with their home address when they settle in your neighborhood.)
Imagine taking one minute to view such a map, and try to fathom the number of deviants in the genersl population. Such a map just couldn’t be shown to the general public because Tacoma would have a mass exodus.
Ohhh…that’s why we need to hire a public relations firm. We need someone to manipulate the way people look at and think about Tacoma…
16 | Posted by Mofo from the Hood | Jul 16, 12:49 AM
Maybe Patty Murphy could provide the tagline for the PR firms…... “Tacoma – the Mired City, where meth and pedophiles work their magic 24/7!”
17 | Posted by Laura H. | Jul 16, 08:56 AM
Before we do anything else in Tacoma we need hire a consultant to figure out how to better recruit, attract, hire, and retain cops. This City’s PD is woefully understaffed. Until we can adequately police our streets Tacoma’s development will be blunted. Police staffing should be the number one City priority for the next five years. Give em’ property tax exemptions, signing bonuses, stronger benefits packages, retention incentives, whatever, just get em’ here.
18 | Posted by Dome Topper | Jul 16, 09:44 AM
Amen, Dome Topper – Now let’s shout it from the rooftops and rent a skywriter!
19 | Posted by Laura H. | Jul 16, 09:46 AM
“Before we do anything else in Tacoma we need hire a consultant to figure out how to better recruit, attract, hire, and retain cops. (snip…) Give em’ property tax exemptions, signing bonuses, stronger benefits packages, retention incentives, whatever, just get em’ here.”
Let’s also teach them how to drive.
If I had a dollar for every time I’ve almost been hit (as both a pedestrian and motorist) by a Tacoma cop running a stop sign or not watching where they’re going, I could probably buy a post-bocce round at Doyle’s…
Way off topic, but if they’re going to continue trying to kill me, I don’t want more cops… ;-)
20 | Posted by jamie from thriceallamerican | Jul 16, 10:07 AM
Just sell Tacoma to the DOC and get it over with.
After that we can all write books about it and retire in the San Juans.
21 | Posted by Mofo from the Hood | Jul 16, 12:55 PM
In regards to Tacoma’s History.
Have you ever checked out the website from The Evergreen State College, Tacoma in regards to their Front Mural? Students had researched the Hill Top, collected symbols for different religious, national or ethnical groups and an African Artist had used them to design the N’Debele Mural. On the Evergreen State College website you can find the information under: www.academic.evergreen.edu/projects/wallpainting/ndebele.htm. Teachers, parents or just interested citizens can find a lot of historical information about the Tacoma Hill Top Area.
Have fun
Uli Smallwood
Alumni TESC, Tacoma (02), one of the students, who collected information and helped painting the Mural.
253-535-9549
22 | Posted by Uli Smallwood | Jul 17, 12:05 PM
This may be a little late in the conversation, but the lack of police presence is really a problem. Our community group is well organized and there are many more like this, but you cannot feel safe when you cannot get a repsonse. I have had good interactions with all of the Tacoma police department, but there just are not enough of them. Sector 4 (eastside and South End) recieves the highest number of calls in the city (I believe it is roughly 3,000 more calls for service), yet we are allocated the same number of officers.
That being said, there are so many positive things going on in Tacoma, I also believe it is the City of Destiny.
Pat
23 | Posted by Pat | Jul 18, 03:19 PM
Just wondering…
When the chosen public relations firm tells the Tacoma story, are they gonna mention the deviants and number of calls to the police?
P.S.: I’m working on prequalifying the DOC to buy Tacoma along with Patty Murray as a co-signer.
24 | Posted by Real Estate Sales Student | Jul 18, 04:41 PM
Bravo! Real Estate Sales Student. And should that transaction transpire, then may I suggest a new moniker for Tacoma, following the tradition set by the British Empire. Do you recall their solution for dealing with deviants? Ship them to a far away place…Australia, my friend. Gone, gone, gone.
Just like Tacoma. Totally gone.
Well alright now. Here’s the new moniker—-“Tacoma, the New Australia!”
25 | Posted by Dale Carnegie | Jul 18, 05:06 PM
Well, well, I would love to applaud those who are involved in our community, and encourage the ones who are complaining to roll up their sleeves, get involved, and quit complaining! There is alway lots people can complain about, but there is more to do, and let’s change the attitude about Tacoma by working hard at change in our community and encouraging our neighbors who already are, instead of finding something negative to say at every turn.
Onward!
:)
26 | Posted by lesismore | Jul 18, 11:48 PM
Dear Tacomans and Tacowomans:
My P.R. firm would love to sell Tacoma to the world with the “New Australia” theme.
We envision Tacoma as the next great textile manufacturing center, specializing in orange jumpsuits and blue police uniforms.
27 | Posted by N.Y.C. P.R. LTD, LLC | Jul 19, 08:08 AM
‘physically stunning’ interesting term…the image visitors get, after the Dome and Museum of Glass, is the lovely Luzon bldg, and the bombed out hole next door. This project has to be the single highest profile improvement to be made downtown – please! Proceed post haste!
28 | Posted by Les | Jul 19, 08:29 AM
“...the lovely Luzon bldg., and the bombed out hole next door.”
YES! We can use that image in our P.R. campaign. Right now one of my vice-presidents is on the phone with actor Mel Gibson. We’ll have Mel reprise his role as Mad Max.
The Luzon building and the bombed out hole next door will be featured in our video trailer “Mad Max: Beyond the Tacoma Dome”
29 | Posted by N.Y.C. P.R. LTD, LLC | Jul 19, 09:13 AM
Soundtrack by Scope Creep would be funky fresh!
30 | Posted by Mofo from the Hood | Jul 19, 09:15 AM
When a few of us reccommended to some folks at the city to start storytelling, we meant the amazing stories that are organinc and unheard. The stories of our Tacoma Pioneers who have lived down here far longer than any condo projects, business owners who started with nothing on a crazy unsupported corner outside the Theater District, coffee shops who open where there are no surrounding businesses, young urbanites who chose to make Tacoma their home in all it’s “Grittiness”. Those who walk to their local establishments rather than getting in their cars and driving to the mall, people who love this town so much they write poems about it. Maybe if our city officials would look to it’s people, The story could be told with accuracy and zest. Why keep wasting money on fabricated stories that may or may not have curb appeal. The last marketing piece that went out compliments of the city showcased businesses that were gone before it went out. Go Figure! Wake up and get introduced to the peole who love this city. They’ll tell the story for FREE!
32 | Posted by penelope | Jul 20, 02:42 PM
Okay. Here’s a human interest story.
Many years ago I started a business a couple miles west of downtown. I still operate it as a one guy shop. About two years after I opened I finally had enough money to buy sign panels for the outside sign box which overhanged the sidewalk. This was a really big deal to me because, like most sole proprietors, most of my day is spent at the office. So a sign can make up in advertising what many proprietors lack in getting out and meeting the public.
Anyway, one Friday night as I was closing and walking toward the front door, I heard the screech of tires braking. Next, KABOOM!. Right in front of my big storefront windows I watched a brand new emerald green 7 series BMW sedan skid to a stop pointed toward the middle of the street. The trunk was pushed up to the back window (I shortly found out that it was parked and the owners were down the street.). At that same time a young guy with dreadlocks was parallel parking his silver 320 BMW coupe in front of place. In the next moment I see the metal light pole to the left of my front door falling, then hitting the top of my sign, bouncing off and dropping down on the roof of the parked 320 BMW with the driver still in it a watching me witnessing in total disbelief.
So, I go outside and I see a tan Ford Ranger pick-up stopped on the sidewalk in front of the light pole he snapped off at the base. The driver, a guy about 25 years old, gets out the truck, basically unhurt except for a trickle of blood from his nostrils.
By this time a crowd was gathering and fire trucks and police were arriving. So, I looked inside the Ford cab and also inside the bed… Lots of empty beer cans, and by the look of the driver, those cans weren’t empty very long.
Well anyway, for all the damage that transpired in about 8 seconds, it took about 2 hours to restore order.
So that’s a pretty fair amount of time to swap eye witness accounts with the drivers behind the drunk perpetrator, and then watch the para-medics strap the drunk on a gurney, and then watch the tow-truck guys, the police, and a free-lance photographer play out the situation.
Lastly, here comes the City crew from Utilities to pick-up the fallen light pole. By now, it’s past 8pm and dark out. But these guys have a huge orange truck the size of a Greyhound bus and it’s totally optioned out with a mobile bucket and crane and lights and all that.
So they collect all the pieces of the light pole and sweep up the area. They’re officially done.
Now, for the past two hours I’ve also been a little concerned for my personal situation. My 6’ x 4’ sign with its metal box and flourescent tube lit panels which overhang the sidewalk took a major hit from the fallen light pole. In fact the sign box now tilted and dangled at a 45 degree angle.
So here’s the great part. The crew from Tacoma Utilities unbolted the sign box from the harnesses, disconnected the hot electrical wires, and used their crane to lower the sign to the sidewalk where we all dragged it inside my office.
Those guys had no obligation to help me but they did so on their own time. And they told me that I had no obligation to them. So I said that I would call their supervisor, which I did, to note their service beyond the call of duty.
I never replaced that sign. And maybe because of that some people have forgotten about my business. But I do know from my experience that people rarely forget service beyond the call of duty—-service like that shown to me by the crew from Tacoma
Utilities.
33 | Posted by Mofo from the Hood | Jul 20, 06:41 PM
Mofo, I love your story. And I agree, Penelope, there are plenty of “organic and unheard” stories that deserve to be documented in some way, and passed on. Why don’t we assemble our own “Story of Tacoma”?
34 | Posted by Ann | Jul 20, 07:56 PM
Snoopy’s comment about BCRA and AHBL reveals alot of his own ignorance great contributors to this community.
35 | Posted by jeff | Jul 21, 12:53 AM
I moved to Tacoma two months ago from the Midwest. I only knew a few things about Tacoma, mainly what I could gleam from Wikipedia, which led me to Exit 133. I moved for a great job at PLU but have to admit that the honeymoon period with my new place is now in a volatile state. I go from loving it here to at times feeling very unsafe as a single woman. I question if my neighborhood is safe and am hyper-aware of the people hanging around Tacoma Ave. There is a serious disconnect between what I thought and what is, but that doesn’t stop me from wanting to be a part of the movement to help rejuvenate Tacoma. In telling its story, I hope we can recognize the past with the intention of helping define the future – at least that’s what I think about on a regular basis.
36 | Posted by lotac | Jul 21, 10:09 AM
Thanks MOFO. Sharing those kind of stories helps us find a link and commanalties. When we start uplifting and exalting what is great about our city, it fosters more pride and weeds out the negative. How can we get our city officials to trust it’s community to tell the story, rather than pay some high priced consultant to make it up based on what they see on the surface? Think Book/Cover scenario. If you have stories of your own to tell, contact Derek. He is picking up the story baton. Go Derek Go.
37 | Posted by penelope | Jul 21, 12:45 PM
Storyteller peoples,
Maybe someone wants to take a stab at this:
http://wikitravel.org/en/Tacoma
I made some changes a few days ago, because at that point it basically told people not to set foot in East or South Tacoma, and if you should for some reason find yourself there, run! It’s a little better now, but it needs work. Especially the intro.
The work of storytelling could always start with converting all the free bad press out there to good.
It’s not about stories – it’s about telling the truth and fixing things that need to be changed. Addressing real problems is a very positive and courageous thing to do instead of sugar coating serious issues or pretending that they don’t exist.
39 | Posted by Laura H. | Jul 22, 02:08 PM
But these are two different things.
Working on community issues is certainly necessary and laudable, but it doesn’t have to be part of a city’s PR campaign.
NYC’s marketing campaign doesn’t lead with “Timesquare has less prostitution than ever before!” or warn people not to visit particular neighborhoods. If they did, they’d be a) not helping their city and b)offending the people who live there.
“Working on community issues is certainly necessary and laudable, but it doesn’t have to be part of a city’s PR campaign.”
I agree but if there is no there there and PR companys/campaigns hype a downtown where significant issues are holding back continued development and investment then those issues should be rectified instead of simply painting a pretty picture or coming up with a catchy tagline – ultimately it betrays the trust of people that step up to invest by saying that image is more important than substance – it eventually falls apart and lot of people are hurt financially and otherwise.
41 | Posted by Laura H. | Jul 22, 06:30 PM
Tacoma was wonderful because it just was what it was….without pretension…..waterfront little city…. a blue-collar/working class town…and feeling OK about that…we had a dive on every corner…24/7 bowling alleys with yummy food and a full bar ….cheap real estate where those young blue collar/working class folks could buy a home …not so anymore…and no phony slicked up faux-“story” is ever gonna capture the real Tacoma….because remodel and build city-slicker new stuff all you want….but what made/makes Tacoma special…..has just about been killed by the vacuous cheerleaders who wouldn’t know Authenticity & Grit if it came and bit ‘em in the hiney….while playing bocce….
42 | Posted by Violet Vodka | Jul 23, 12:00 AM
“Tacoma…without pretension…”
Translation:
• Before coffee servers were called Baristas.
• Before grease monkeys were challenged by Jiffy Lube Technicians.
• When homebuying was the most important purchase of your life; and for shelter, not speculation.
43 | Posted by Mofo from the Hood | Jul 23, 07:51 AM
If I were a marketing expert, if there was such a thing as an expert in big matters, I would start planning the campaign based on one of the following (This is how an artist chooses his course):
(1) Traditional themes and technical excellence.
(2) Innovation and novelty.
Tacoma is either an old-fashioned girl or a modern girl.
Either type can be appealing on the surface and totally gritty once you get to know them.
But most savvy girls of either persuasion do accentuate the positive when they’re advertising themselves.
45 | Posted by Mofo from the Hood | Jul 23, 05:04 PM
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