Annual Tourism Matters Mtg: Education Session—Preparing Frontline Staff for the U.S. Open

March 13, 2014 at 9:30 am

This session is appropriate for all frontline staff and their management, and is especially suited for hotels, restaurants, retail shops, event/meeting spaces, and attractions.Your staff will engage with hospitality industry expert, Ken Batali who will help prepare them to meet the expectations of a discriminating clientele. He will discuss high-touch customer service within the context of the upcoming U.S. Open. This session will instill confidence in your staff to create a memorable experience for all of your customers, whether its now or in the future. The cost to attend is $70 per person, and includes attendance at the annual Tourism Matters meeting immediately following the frontline session. Lunch is included at the annual meeting. To register, please go to Ken Batali has spent more than 25 years in the restaurant and hospitality industries. He got his start in Pierce County at the Fircrest Golf Club. Mr. Batali is brought to this event courtesy of QHospitality Management. This education session is hosted by the Tacoma Regional Convention + Visitor Bureau [TRCVB], your community non-profit that markets Tacoma and Pierce County as a destination to leisure travelers, meeting planners, and tour + travel agencies. The TRCVB partners with tourism-related businesses in Pierce County to market our assets as a destination. For more information, please contact Melinda at [253] 284-3267.


McGavick Conference Center at Clover Park Technical College
4500 Steilacoom Blvd SW
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